Situation
Carpet Plus is a long-standing family flooring business in Bedford serving local homeowners. After decades of growth, operations became overly dependent on the owner and manual management.
Problem
Quoting, scheduling, and client updates were handled through calls, emails, and notebooks. The absence of a central system created inefficiency, inconsistency, and limited capacity for growth.
Impact
The business risked stagnation. Admin absorbed the owner’s time, slowing response rates and customer experience. Scaling meant hiring, not improving efficiency.
Change
Renew designed an integrated operating system combining quoting logic, CRM, and automation through Notion, WPForms, and Acuity. The system centralises data, automates estimates, and streamlines customer communication end-to-end.
Evaluation
The business now runs on a predictable, automated process with improved response times, fewer errors, and freedom for the owner to focus on expansion. It forms a replicable blueprint for trade businesses seeking scalability through systemisation.
Implementation
outcome
Centralising quoting, scheduling, and communication removed most manual coordination. What once absorbed hours of paperwork is now handled in minutes with complete visibility.
With admin reduced and quoting faster, the team completes more installations each week. Real-time scheduling and task tracking prevent delays and allow better use of labour capacity.
The new operating system scales output through process automation. The owner now manages a growing pipeline with the same team, freeing time for customer relationships and strategic expansion.
